Terms and Conditions
Welcome to the www.tradingSentimentals.com website terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing this Website
and/or placing an order you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions
please contact our support team by e-mail at info@tradingsentimentals.com.
Definitions
"Conditions" means these terms and conditions and the Special Conditions;
"Product" means a product displayed for sale on the Website; "Product Description"
means that part of the Website where certain terms and conditions in respect of the
individual Product are provided; "Special Conditions" means the terms and conditions
in the Product Description; "Users" means the users of the Website collectively;
"Personal Information" means the details provided by you on registration;
"Website" means the website located at www.tradingSentimentals.com or any subsequent URL which may replace it;
Use of the website Access
You are provided with access to this Website in accordance with these Conditions
and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true,
accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our
info@tradingSentimentals.com by e-mail.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Privacy policy
Tradingsentimentals.com takes your data privacy seriously. We will treat all your Personal Information as confidential (although we reserve the right to disclose
this information in the circumstances set out below). We will not sell, rent, or trade your personal information to any third party website. We will keep it on a secure server and we will
fully comply with all applicable Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information
from you such as your name, e-mail address, billing address, delivery address, telephone number,
product selections, credit card or other payment information and a password.
You should be aware that this site is being monitored and may capture information
about your visit that will help us improve the quality of our service.
It is to ensure you that your personal data will not collect or retain information
about you personal (that is your name, address, telephone number, or email address)
unless you provide it voluntarily.
If you register online then you will be asked about your zip code, name, email address and phone number.
This personal information will store in your personal profile.
When you will shop with us we will automatically tell you so that you feel no difficulty in it.
We will use this data to understand your needs and to improve our products and services.
We will update you of new products by sending you the email.
We use your information only for the following purposes:
Processing your orders;
a) For statistical purposes to improve this Website and its services to you;
b) To serve website content and advertisements to you;
c) To administer this website;
d) If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone,
e-mail or in writing.
When you create a shopping account while ordering online you will be given the option to receive
information, by post, e-mail or telephone, about products, promotions or
special offers which we feel may be of interest to you. In the event that you do not wish to be
contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process.
You may unsubscribe from our contact list at any time by replying with the word "unsubscribe"
in the subject line at info@tradingSentimentals.com.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees,
agents and suppliers, harmless immediately on demand, from and against all claims, liability,
damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach
of the Conditions by you or any other liabilities arising out of your use of this Website, or the
use by any other person accessing the Website using your shopping account and / or your Personal Information.
Our rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof)
with or without notice to you and you confirm that we shall not be liable to you or
any third party for any modification to or withdrawal of the Website; and / or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof)
following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly
to determine whether the Conditions have been changed. If you do not agree to any change to the
Conditions then you must immediately stop using the Website.
Purchase of products Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order
and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may
suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Order Creation and Electronic Contracting
You place the order for your products on the web-site by pressing the confirm order button
at the end of the check-out process. You will be guided through the process of placing an
order by a series of simple instructions on the web-site.
We will send to you an order acknowledgement email detailing the products you have ordered.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch
to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.
The Non-acceptance could be of one of the following reasons;
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
If you do require any information regarding orders you have placed with us,
please email us at info@tradingSentimentals.com
Complaints
Any possible complaint should always be accompanied with your order number, sender information,
recipient information and digital photos clearly showing the product and time of delivery.
All complaints must be made as soon as possible after the delivery date, and up to a maximum of 7 days after.
This is very important to allow us to investigate the complaint correctly with the local florists.
After this date complaints cannot be investigated.
Order Cancellation
Please note that you are entitled to cancel your order, provided that you must return your order no longer
than eight working days after the day on which you receive the Products. Any products returned must
be in their original packaging, and unused.
In most cases orders placed to your personal specification we are unable to refund or exchange the product.
In that case all refunds or exchange will be made at the discretion of company's management.
If you wish to cancel your order prior to the order despatch. A 15% surcharge is deducted
from the total amount as an order cancellation charges and money transfer fee.
Please note that you're right to return Products does NOT apply to Products which fall
into the following categories:
Goods made to your specification (for example custom made dresses, curtains, etc.)
Perishable goods (for example Flowers, Cakes and Mithai)
When you place an order for flowers, should you realise you have made a mistake or change your mind,
we are able to amend or cancel your order within one hour of it being placed.
We regret we are unable to do so after this time.
Description of products
Tradingsentimentals.com makes every effort to ensure that the product descriptions and photographs
provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles
contained on the photographs shown on this website are as accurate as image and photographic
processing will allow, tradingSentimentals.com cannot accept responsibility for slight variances in colour or style.
However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer,
browser used. We cannot guarantee that your monitor's display of any colour will be accurate
Each Product purchased is sold subject to its Product Description which sets out additional Specific
Conditions related to that Product including, without limitation, terms and conditions concerning
estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products
appearing on the Website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the Website as up to date as possible, the information including Product Descriptions
appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Flowers/Cakes
In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.
Complaints about the flowers and cakes and any persihable items should register within an hour of delivery.
Any complaints after that will not be considered. Due to hot weather, these items needs to keep in cool temperature.
Payment
All prices are correct at the time of entering the information onto the system. The total cost of your order
is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website.
Payment can be made by any of the methods specified in the Payment section of this Website and payment will be
debited and cleared from your account as set out in the Payment section of this Website.
You confirm that the credit, debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us,
we will not be liable for any delay or non-delivery.
please read the how to order for payment options available.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or
edit any materials or content on this Website. We may refuse to process a transaction for any reason
or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any
third party by reason of our withdrawing any Product from this Website whether or not that Product
has been sold; removing or editing any materials or content on the Website; refusing to process a
transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a Product, you specifically authorise us to transmit
information (including any updated information) or to obtain information about you from
third parties from time to time, including but not limited to your debit or credit card number
or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial
credit card authorisation and to authorise individual purchase transactions.
We only cater for overseas for deliveries to Pakistan. We may not accept any credit card transactions
for high value items from Pakistan.
Unsubscribe Policy
We strive to only send promotional e-mail to those who want to receive it.
If you wish to opt-out of this service, please access the `Unsubscribe` link that is available on all
promotional emails. You can subscribe again at any time by following the procedure above.
If you have any questions please email our Customer Services Team at info@tradingsentimentals.com
